Return Instructions

Return Policy
According to section 15 of the Consumer Protection Act, consumers have the right to cancel an order within 14 days of receiving the goods. The product must be in substantially the same condition as when received. The customer may examine the product in the same way as in a store. Please return the product carefully packaged. Use the original packaging if available. The right of return does not apply to products that have been manufactured or modified according to the customer's individual request, for example, engraved products or rings resized at the customer's request.

Products purchased in-store also have a 14-day return policy. Returns are made by bringing the product back to the store.

 

Return Process:

1. Notify us of your return by email at asiakaspalvelu@caratia.fi or by calling our customer service at 044-989 7620. You can also easily request a return directly from your customer pages (send a request by email if sending a return request from the customer pages is not possible).

2. Await approval. You will be notified by email once your return request has been reviewed and approved. This information will also be visible on your customer pages. Please check your spam folder if you do not receive a response by the next business day at the latest. 

3. Pack the product properly. Write the return code '654363' and 'customer return' on the package. If you are returning an order that arrived insured, please contact our customer service by email for more specific instructions.

4. Take the Package to the Post Office. Save the tracking code you receive from the Post Office until you are notified that the refund has been issued.

5. We will process the return as quickly as possible once received.

 

Complaints and Defective Products

If the product has an unmentioned defect or does not match the order, please contact our customer service as soon as possible by email at asiakaspalvelu@caratia.fi or by phone at 044 989 7620. In case of complaints, we will provide separate operating instructions.

We primarily aim to rectify the defect. If rectification is not possible, we may, depending on the situation, offer a similar product, a price reduction, or a refund.