Return Instructions

Right of Return
Under Section 15 of the Consumer Protection Act, the consumer has the right to cancel an order within 14 days of receiving the goods. The product must be faultless, in resalable condition and in its original packaging. Engraved and otherwise modified products (e.g., ring size alteration) do not have the right of exchange or return. 

 

Return process:

1. Notify us of your return via email at asiakaspalvelu@caratia.fi or by calling our customer service at +358 44-989 7620. You can also easily request a return directly from your customer pages (send a request by email if you cannot send a return request from the customer pages).

2. Wait for approval. You will be notified by email once your return request has been reviewed and approved. This information will also be visible on your customer pages. Please also check your junk mail if you do not receive a response by the next business day. 

3. Pack the product properly. Write the return code '654363' and 'asiakaspalautus' (customer return) on the package. If you are returning an order that arrived insured, please contact our customer service by email for further instructions.

4. Take the package to the Post Office. Save the tracking code you receive from the Post Office until you receive a notification that the refund has been made.

5. We will process the return as quickly as possible upon receipt.

 

Complaints and Warranty 
To expedite complaint and warranty matters, always contact our complaint handler first by phone at +358 44-989 7620 or by email at asiakaspalvelu@caratia.fi. This way, you will also receive instructions on how to proceed. Our primary goal is to repair the product, but if this is not possible, the customer may receive another product (if available) or a refund. We aim to process complaints as quickly as possible. When sending the product, follow the same procedure as for returned products.